A
trading style of SelClene Ltd
Brecon Road,
Pen-y-cae,
Powys
SA9 1GL
Tel
(Daytime) 01639 731167
or 01639 730205
Tel (Evening) 01639 731167
e-mail: info@craigynoscastle.com
Castle
bookings can be confirmed using the above e-mail address, or any address
ending in either
@selclene.co.uk
or @craigynoscastle.com
Fax 01639 731077
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Booking Conditions for Weddings, Conferences and Group Events |
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Contractual Conditions of Booking
(1) An accommodation booking is only confirmed once we have received valid credit card details, or a deposit, equal to one night's bed and breakfast cost, per room. When a credit card is used to secure a booking we will only use it to take the deposit in the event of the room/s not being claimed, or in the event of change or cancellation within 48 hours of the due date of arrival, as per condition 2 below. Bed and breakfast customers paying by credit card will therefore normally approve the full payment for their stay on arrival.
N.B.
Overseas customers or anyone reserving rooms using non-UK registered
credit cards must pay 50% of their total booking amount at the time of
booking.
(2)
No
cancellation charges will be made when we receive notification of
cancellations, or changes, to a booking before 12.00 noon two days before
the confirmed date of arrival at
In addition to the above Cancellation Terms, overseas customers or any other customers paying in advance will lose the full deposit if the correct Cancellation Terms are not followed
(3) We prefer Brides & Grooms and other Event
Organisers generally not to block-book or ‘reserve’ rooms on behalf of
their guests as arrangements frequently change. However, subject to
approval we are able to do the following.
You may pre-book a maximum of 3 rooms, which you will become personally
responsible for as if the rooms were your own. Ideally you should give us
the names of the guests you have pre-booked rooms on behalf of, to enable
us to ensure the room is not given to another guest of your Wedding or
Event. These rooms must be secured by a valid credit card as per (1) above. Should your guest
fail to occupy the room, or the room has not been cancelled as per (1)
above your card will be debited for the full amount. Therefore you must
ensure that if the room is going to be unoccupied you cancel by giving not
less than 48 hours notice.
You are personally liable for the cost of
these rooms if your guests for any reason are unable to make it on the
day.
The following further conditions for Block
Bookings will take effect
A)
No Wedding Client or guest of any event or wedding client shall be
permitted to book in excess of 3 rooms for their event or wedding. Any
rooms booked shall be booked subject to our usual booking terms, namely
that you will provide authority to debit a credit/debit card for the room
being booked, unless that room is cancelled not less than 48 hours in
advance.
B)
In the months of May, June, July, August, September and October no
wedding or event being booked on a Saturday is permitted to book any
en-suites on the Friday. You or your guests may book non-en-suite
accommodation on the Friday. The above applies unless the en-suites are
being booked not more than 6 weeks in advance. (If your wedding or event
is on a Friday your guests are permitted to book both Thursday and Friday
nights).
C)
In the months November to April inclusive, no wedding or event being
booked on a Saturday is permitted to book more than six en-suites on the
Friday. Your or your guests may book non-en-suite accommodation on the
Friday. The above applies unless the en-suites are being booked not more
than 6 weeks in advance. (If your wedding or event is on a Friday your
guests are permitted to book Thursday and Friday nights).
D)
For either period of the year, any Weddings or Events booked on a Sunday
shall not be permitted at all to make any B&B bookings for the
Saturday night.
(4) We cannot accept calls from guests trying to
book rooms you have block-booked. We can only allocate un-booked rooms to
your guests. The safest policy is ALWAYS to encourage your guests to book
with us direct. Event Organisers and Brides and Grooms should not attempt
to get involved in accommodation arrangements other than for close family
and you should only ever book rooms you personally are prepared to pay
for.
So when you send out your invitations, please
ask your guests to book their rooms direct with the castle, either by
phoning us or by visiting our website to select a room of their choice.
Your guests should do this as soon as possible to be sure of securing a
room and must book their rooms no later than 2 months before the event
date.
(5)
Check-in
time is 3.00 pm and check-out time is 11.00 am, unless otherwise agreed.
We may be able to accommodate earlier arrivals or provide changing rooms
but you will need to make any such arrangements in advance with Reception.
(6)
Although
we are holding your valid credit / debit card details you may wish to pay
by cash or cheque up to your card guarantee limit. The total bed and
breakfast cost for your intended stay must be paid on arrival and before
occupying the room/s.
(7)
For group bookings, weddings and conferences and other events we will
contact the organiser not less than seven days prior to the event in order
to confirm final details. Payment for the event will then be taken seven
days before the event date.
Please
make sure you give us your full address and contact details including
email address. We will need these to confirm your booking.
(8) If you require an evening meal for guests
staying prior to the event date, please let us know when booking so that
we can give you our menu options.
(9) Under the Hotel Proprietors Act 1974,
SelClene Ltd (the owners of Craig Y Nos Castle) accept no liability for
loss/theft of items, unless they are specifically deposited at reception
for safekeeping.
We
welcome any comments and suggestions relating to our facilities and
services. Any complaints should be made in writing and addressed to Martin
Gover,
If you have any
further queries please do not hesitate to contact us on 01639 730205 or by
e-mail
CONFIRMATION
All bookings must be confirmed in writing by the client to secure reservations. Changes to the contract must be made in writing. Private parties and Wedding Receptions are required to pay an initial non-refundable deposit of £500.00, followed by a further £500 six months prior to the event. For Wedding and Event bookings made more than 12 months in advance, an anniversary deposit of £500.00 will be required 12 months prior to the actual booking.
Your contractual obligations
All bookings are dealt with and thereafter processed by the hotel
completing a Contract Form, a copy of which will be sent to you, the
client, within five working days of confirmation of your booking. You will
be obligated to complete the contract form on booking your event or by
signing and returning the contract within five working days of receipt.
The date of receipt shall be deemed to be 48 hours after the date of the
postmark.
PRICE GUARANTEE
All prices are current and inclusive of VAT, unless otherwise stated. The
management wishes to point out that, whilst every effort will be made to
maintain the current prices they are subject to alteration.
PAYMENT
I
A Pro-Forma invoice will be sent out by the Hotel listing the full
cost of your booking, which can be paid in amounts suited to yourselves
prior to the seven days preceding your event.
2.
Full payment is due seven days prior to the event, by cash, cheque,
debit card or bankers draft.
3.
After full payment all incidental expenses incurred on the day of
the event will be paid before departing from the hotel.
4.
Payment terms may be varied only be agreement with the Hotel in
writing.
5. Any payment made by credit cards will attract a booking fee of 2% of the credit card amount. Of course we gladly accept payment by debit card, cheque and cash, where no extra charge applies.
Failure to pay timorously will result in interest rising at the rate of
4% per annum above Lloyds TSB Bank base rate from the due date, and
payments receive late may incur an administration fee.
VARIATION OF TERMS AND CONDITIONS AS CONTAINED IN THE CONTRACT FORM
Change in numbers: It Is the obligation of the client to provide details
of final numbers attending the event when requested to do so by the hotel
and in any event not less than seven days before the event date. Should
you desire to increase the previously agreed numbers it will be solely at
the discretion of the hotel as to whether any increase will be permitted.
Client/Guest use of the HOTEL.
I.
The hotel has statutory obligations and without prejudice to that
generality such as those incumbent upon the hotel relating to Liquor
Licensing, Fire Regulations, Health & Safety and others, it is
therefore the obligation of the clients and their guests to comply with
these requirements as may be directed and enhanced by staff at the hotel.
2
Clients and their guests shall not act in an improper disorderly
manner. They shall also leave promptly at the appropriate time and comply
with reasonable demands of the hotel personnel.
3.
LICENSING HOURS
Our
normal weekday opening hours in the bar are 11am until 11pm, however as a
resident of the Hotel, you will be able use the bar after 11pm should it
remain open. In busy periods the Bar will remain open to residents beyond
the normal opening hours, but any non-residents will be asked to leave. At
weekends and when we have events on, the bar may be open later, subject to
our licensing hours. These are Monday to Thursday, 07.00 – 00.30, and
Friday, Saturday & Sunday, plus Monday of all Bank
Cancellation
In the event of a cancellation by the client of the event, or in the
event of a decline in the numbers attending the event by more than 20%,
the following charges will apply:
12 calendar months
Loss of £500.00 deposit
12 months to 6 months
5% of the estimated cost of the event or loss of all deposits paid
whichever is the greater
6 months to 2 months
50% of the estimated cost of the event or loss of all deposits paid
whichever is the greater
2 months or under
100% of the estimated cost of the event
6 months prior to your function the hotel must have sufficient
information to provide the guest with a pro forma invoice indicating the
estimated the cost of your function.
In the event of a cancellation by the hotel:
The event may by cancelled by the hotel should any of the following
circumstances occur.
1.
The hotel or any part of it is closed due to circumstances beyond
the control of the hotel.
2.
The insolvency of the clients.
3.
Any other circumstances which in the sole opinion of the hotel’s
management team, would lead to the reputation of the hotel being damaged
or damage being caused to the property of the hotel.
In the event of cancellation by the hotel, the hotel will refund any
advance payments subject to costs involved and absolve itself from any
further liability.
In all Instances notifications of cancellations must be made in writing
and will be effective on the date it is received by either party.
ACCESS TIMES
You will be advised that in the case of any event or wedding on a
Saturday night, your guests will only be permitted to have the use of
their accommodation from 3pm onwards, unless prior written confirmation is
given.
GENERAL.
1.
The client shall be Liable for any loss or damage to the property
of the hotel its patrons or any item within the hotel.
2.
The hotel will take all reasonable steps to fulfill its obligation
in respect of any event, to the best of its ability and in accordance with
the details provided, but it reserves the right to provide alternative
services of at least the equivalent standard and at no additional cost to
the client.
3.
Notwithstanding the above terms and conditions, the hotel will not
be liable for any failure to perform its obligations to the client in
whole or in part as a result of any of the following circumstances:
(a)
Strikes or industrial action
(b)
Flood
Cc)
Act of God
(d)
Fire
(e)
Civil commotion
(f)
Failure of service beyond our reasonable control.
4.
Prices quoted are subject to annual review. The rate that you will
have been offered at the time of booking will be correct for the year of
your event but the hotel reserves the right to alter prices by giving not
less than 28 days notice. This is also applicable to confirmed bookings.
Price increases if made will be in line with economic circumstances and
will not result in the client’s ability to cancel from contracts. The
hotel reserves the right to add any new or additional tax imposed by
lawful authority, which was not known at the time the contract was made.
The attention of the clients is drawn to the notices relevant to The
Innkeepers Liability Act and the Hotel Proprietors Act and any signs
displayed in the hotel and also in the car park with regards to exclusion
of liability by the hotel.
6.
In connection with any event at which any form of entertainment is
to be provided this will be entirely the responsibility of the client,
irrespective of whether such entertainment has been arranged on your
behalf by the hotel or whether such entertainment has been arranged by
yourself, and all payments for entertainment, DJ’s, comedians and other
contractors will be made direct by you to the contractor for services
rendered. We accept no liability for the failure of such third party
contractors.
7.
If any provision of this agreement shall be found to be void
invalid or unenforceable, whether by a court of law, agreement of the
parties or otherwise, the remainder of this agreement shall remain in full
force and effect notwithstanding any such invalidity illegality or
unenforceability but the provision in question will either be amended so
as to make it valid, legal and enforceable, or, in the event that this is
not possible, deleted.
Should you be advised by any member of staff of a variation to the above,
the varied terms will not apply unless they are in writing and signed by
the member of staff concerned.
Craig-y-Nos Castle is a trading style of SelClene Ltd, registered in Great Britain under the laws of England and Wales. The use of this web-site will constitute your agreement to be bound by English Law in any contentious matters arising from its use.
